Your privacy
This notice explains how Les Buttes Holiday Cottage uses personal information for website enquiries, direct bookings and our mailing list.
Privacy notice version LB-PRIVACY-2027-01 · 10 November 2026
Who is responsible
Les Buttes Holiday Cottage, Rue des Raies, St Pierre du Bois, Guernsey GY7 9SF is the data controller. Contact info@lesbuttes.com with privacy questions or requests.
Information we use
We may use your name, contact details, requested dates, guest numbers, booking correspondence, payment and refund status, and information you choose to provide about your stay. We do not receive or store your full payment-card details.
Why we use it
We use this information to answer enquiries, check availability, provide quotes, review and fulfil booking requests, process and reconcile payments or refunds, prevent conflicting reservations, communicate about a stay, keep financial and audit records, and protect the service from misuse. We use mailing-list details only with your consent.
Service providers and sharing
We use Amazon Web Services for hosting, booking records and transactional email, SumUp for card payments, Cloudflare Turnstile for abuse prevention, and Airbnb calendar services to prevent overlapping reservations. Each provider processes only the information needed for its role and may process information outside Guernsey subject to its contractual safeguards. We may also disclose information where the law requires it or to establish, exercise or defend legal rights.
How long we keep information
We keep booking, payment and accounting records only for as long as reasonably needed to administer the stay, meet legal and financial obligations, resolve disputes and maintain an audit trail. Unsuccessful or abandoned requests are removed or anonymised when they are no longer needed. Mailing-list details are retained until you unsubscribe.
Website data
This website does not use advertising cookies. It uses Google Analytics to understand aggregate website use and our hosting and security providers may process technical logs needed to operate and protect the service.
Your rights
Under the Data Protection (Bailiwick of Guernsey) Law, 2017, you may have rights to information, access, rectification, erasure, restriction, objection and data portability, and rights concerning automated decisions. These rights depend on the circumstances and lawful basis. Contact us to exercise a right. You may also complain to the Office of the Data Protection Authority in Guernsey.
External services
Airbnb, SumUp and other external websites have their own privacy notices and are responsible for their own independent processing.
Changes
We may update this notice when our services or legal obligations change. The version and date above identify the notice that applies.