Booking terms
These terms apply to direct bookings for Geranium and Honeysuckle of up to 27 nights.
Terms version LB-DIRECT-2027-01 · approved 10 November 2026
Who your booking is with
Your contract is with Les Buttes Holiday Cottage, Rue des Raies, St Pierre du Bois, Guernsey GY7 9SF. Booking and cancellation notices should be sent to info@lesbuttes.com.
Request, approval and confirmation
Submitting a request does not create a confirmed booking. We first check the cottage, dates, guest numbers and price. If we approve the request, we will provide the complete price, these terms and a secure SumUp payment link.
Your booking is confirmed only after we have independently verified full payment and sent written confirmation. A provisional hold may reserve dates while payment is pending, but it is not a confirmed booking.
Price and payment
The written total supplied before payment is the price for your accommodation. There are no booking, administration, service or cancellation fees. Card payments are processed by SumUp; please do not send card details by email.
Arrival and departure
Check-in is from 16:00 and checkout is by 10:00, using Guernsey local time. Arrival, access and local assistance details will be supplied with your confirmation.
Guests and use of the cottages
Geranium accommodates up to four overnight guests and Honeysuckle up to six. The person making the booking must provide accurate contact and guest details. Any property-specific inclusions, restrictions or house rules forming part of your booking will be supplied before payment.
Guest cancellation and refunds
Cancellation deadlines are measured from 16:00 Guernsey time on the arrival date. A cancellation takes effect when we receive written notice at info@lesbuttes.com.
- If confirmation occurred at least seven full days before check-in, cancellation within 24 hours of written confirmation receives a 100% refund.
- After that initial period, cancellation at least seven full days before check-in receives a 50% refund.
- Cancellation less than seven full days before check-in, or after check-in, receives no ordinary cancellation refund.
A refund cannot exceed the amount actually paid. These rules do not limit rights that cannot lawfully be excluded, remedies for accommodation we fail to provide, or an additional written goodwill refund we choose to offer.
If we cannot provide the accommodation
If we cancel because we cannot provide the confirmed cottage, we will refund the accommodation payment in full. We will tell you promptly and, where practical, discuss alternatives. We are not responsible for separate travel or other third-party costs except where the law requires otherwise.
Changes and problems
Changes to dates, cottages or guest numbers require our written agreement and may change the price. Please report any safety issue, defect or material problem promptly so that we can investigate and, where possible, put it right.
Privacy
We use booking information to assess requests, administer stays, process payments, communicate with guests and meet legal obligations. Please read our privacy notice for further details.
Law and jurisdiction
These terms are governed by the law of the Bailiwick of Guernsey. The Guernsey courts have jurisdiction, without restricting any mandatory rights available to you.
We recommend suitable travel insurance for cancellation, travel disruption, medical expenses and personal belongings.